Frequently Asked Questions
Transparent answers regarding paper weights, foil stamping, delivery, and payment.
Manufacturing & Fulfillment Timelines
What is your standard production lead time?
All finished print orders undergo digital printing, precision die-cutting, foil stamping, and studio inspection in our Banani workshop within 2 to 3 business days from order placement.
What are your delivery fees across Bangladesh?
Within Dhaka Metropolitan Area: Flat ৳80 (Free on orders over ৳2,500). Across all other 63 districts: Flat ৳130 (Free on orders over ৳3,500 via Steadfast or Pathao Courier).
Quality Issue? We’ll Make It Right
What does your reprint and replacement policy cover?
If your delivered order exhibits any manufacturing defect, misaligned foil stamping, improper die-cutting, or scuffing sustained in courier transit, simply send clear photos to our WhatsApp concierge within 48 hours of delivery. Once verified, our atelier immediately initiates a priority reprint and dispatches the replacement batch at zero cost to you.
Can I inspect physical paper stocks before ordering in volume?
Yes. You can order our Atelier Material Sample Kit for ৳250, which includes swatches of our 400gsm Velvet Board, Woven Cotton Linen, Duplex Obsidian Black, and Hot Foil samples. The ৳250 fee is credited toward your first order over ৳1,500.
Payments & Invoicing
What payment methods are supported?
We support direct 1-click bKash Online Merchant Payment, Nagad, Visa, Mastercard, American Express, and Cash on Delivery (COD) for orders up to ৳3,000.
Do you issue official VAT tax invoices for companies?
Yes. Every confirmed order generates an official downloadable VAT-compliant receipt containing our registered Trade License (TRAD/DNCC/019281-2024).
Have a custom corporate question?
Our Dhaka workshop team is available Saturday to Thursday from 9:00 AM to 8:00 PM.